Japan Lost Item Rescue terms

1. Free feasibility consultation

The initial consultation is free. Japan Lost Item Rescue reviews the customer's description and likely location and may make limited preliminary inquiries to assess whether a lawful, practical recovery route exists. No payment is taken and no search result, response, release, recovery, or delivery is guaranteed.

2. Formal recovery service

If a case appears feasible and both parties agree to proceed, Japan Lost Item Rescue may search for the item, communicate with the relevant hotel, railway, airport, police office, store, venue, or other holder, complete the holder's authorized release procedure, receive or collect the item where permitted, compare it with the customer's description, and coordinate the Japan-side carrier handover.

The holder's rules always control. Japan Lost Item Rescue does not bypass identity checks, access controls, laws, carrier restrictions, or facility procedures.

3. Success fee

USD $70 base success fee plus a fixed, size-based Japan-side service surcharge. The surcharge schedule is denominated in Japanese yen and converted to USD at the published exchange rate when the payment link is issued. The exact USD total is shown on the secure payment page before payment. It becomes payable only after the recovered item has arrived at our Japanese address and is reasonably matched to the customer's description. Payment is due before we arrange the outbound international carrier handoff. Approximate examples by size band: Small: +$0, total $70; Medium: about +$4, total about $74; Large: about +$11, total about $81; Extra large: about +$13, total about $83. Approximate USD examples use the latest published USD/JPY rate (2026-10-22). The size schedule is fixed in Japanese yen; the exact USD add-on is converted when the payment link is issued and shown on the secure payment page before you pay. This is a service-fee add-on, not a carrier quote.

After physically inspecting the item, the operator confirms its size band and gives the customer the item description and exact USD total before payment. The secure payment page shows the final amount before the customer pays. The customer may ask for a photo or question the confirmed band by replying to the payment email before paying; we will clarify the item and band before asking them to proceed.

If the item has not arrived at our Japanese address or cannot reasonably be matched to the customer's description, no success fee is due. A possible match reported by a holder is not by itself a recovered and matched item.

4. International shipping

International shipping is not included in the Japan Lost Item Rescue success fee. If delivery is needed, the customer selects an eligible carrier, contracts with that carrier directly, and pays it directly. Japan Lost Item Rescue can prepare the Japan-side shipment, coordinate pickup, and hand the recovered item to the carrier on the customer's behalf. Carrier charges, customs duties, taxes, and destination charges are separate. Japan Lost Item Rescue may prepare customer-provided documents, attach labels, arrange or attend the Japan-side pickup, prepare the shipment, and hand the recovered item to the customer's selected eligible carrier. The customer remains the carrier's contracting party and payer. Japan Lost Item Rescue does not receive the customer's carrier password or payment-card details and does not sell or mark up international carriage.

5. Authorization and identity documents

Japan Lost Item Rescue generates a common authorization letter from the formal request information and recorded consent. Release requirements still differ by holder, so a holder may request an additional form or identity evidence. The customer must use the case-specific secure upload link and upload only the documents requested for that case. Passport images and authorization documents must not be sent through the ordinary consultation form or email.

Japan Lost Item Rescue uses those documents only for the relevant identity, authorization, release, recovery, and return procedure, subject to the Privacy Policy.

6. Exclusions

Japan Lost Item Rescue does not accept collection-only or shipping-only work, cash, lost passports, medicine, dangerous or prohibited goods, unlawful items, or property whose ownership cannot be reasonably verified. Japan Lost Item Rescue may also decline items that a holder cannot lawfully release or a carrier cannot lawfully transport.

7. Temporary custody and customer responsibility

Any custody by Japan Lost Item Rescue is incidental to verification and carrier handover, not a general storage service. We hold a matched item without a storage fee for seven calendar days after emailing the matched-item notice. The customer must provide accurate ownership, contact, customs, and pickup information, respond to time-sensitive requests, pay the success fee when due, and arrange an eligible international carrier service within that period.

If the customer does not respond, we send a final notice before suspending service or taking any next step. Where lawful and appropriate, we may continue storage under a separately disclosed reasonable fee, return the item to the original holder, transfer it to an appropriate authority, or ask the customer for separate disposal instructions. We do not automatically destroy identity documents, financial instruments, regulated items, or property where disposal may be unlawful. Any disposal occurs only after notice and where permitted by law.

8. Liability and third parties

Facility responses and carrier services are controlled by independent third parties. Japan Lost Item Rescue is not responsible for delay, refusal, loss, damage, customs action, or additional cost caused solely by a holder, carrier, authority, inaccurate customer information, or the customer's failure to act, except to the extent caused by Japan Lost Item Rescue's intentional misconduct or negligence and subject to applicable law. Nothing excludes liability that cannot lawfully be excluded.

9. Cancellation and refunds

The customer may cancel by emailing support@lostitemrescuejp.com before the recovered item has arrived at our Japanese address and been reasonably matched; no success fee is charged in that situation. Once that recovery condition is met, the success fee is payable even if the customer later chooses not to arrange international delivery. If a payment is duplicated or collected in error, contact us at the same address so we can investigate and correct it. Any refund required by law will be made using the original payment method where available. Nothing in these terms limits a right that cannot lawfully be excluded.

10. Historical records

Earlier fixed-fee “Search Sprint” material was a product experiment and is not the current offer. A genuine historical case retains the terms and consent version accepted for that case, but old compatibility records do not create a new Search-Only offer.