01
AIRPORT OR AIRCRAFT
I lost it at an airport
Terminal, aircraft, security area, lounge, shop, baggage claim, or airport train.
First moveFirst separate the airport from the airline.
START HERE · 3 MINUTES
Lost something in Japan?
Start with the place.
The right lost-and-found desk depends on where the item was last controlled. Choose the closest situation below and follow the official route for that airport, operator, hotel, or venue.
Do not post your passport number, card number, or hotel room number publicly. Share sensitive details only through the official holder or a secure request.
CHOOSE THE CLOSEST MATCH
Where did you last have it?
If two places are possible, start with the one where you last physically saw the item, then keep the next place as a second lead.
02
TRAIN, SUBWAY, OR BUS
I lost it in transit
JR, Shinkansen, subway, city bus, highway bus, taxi, or a station platform.
First moveWrite down the line, direction, time, and stations before contacting anyone.
03
HOTEL OR ACCOMMODATION
I left it at a hotel
Room, front desk, lobby, restaurant, on-site bath, or a hotel shuttle.
First movePrepare the reservation name, stay dates, room, and the last place you saw it.
04
ATTRACTION OR VENUE
I lost it at a park or venue
Theme park, museum, stadium, aquarium, shopping complex, or event venue.
First moveList your route through the venue: attractions, shops, toilets, lockers, and exits.
BEFORE YOU CONTACT ANYONE
Make one consistent report.
Different desks may ask different questions, but these details help almost every official holder identify the item.
Describe the item
Brand, color, size, model, serial number, contents, unique marks, and a reference photo.
Rebuild the route
Line or flight, direction, stations or gates, seat or car, shop, restroom, locker, and the next place you visited.
Ask about the handoff
Current holder, reference number, ID, proxy authorization, collection deadline, and domestic delivery options.
A USEFUL JAPANESE PHRASE
忘れ物をしました
Wasuremono o shimashita
I lost something.
Use it with the location:
駅でat a station
電車でon a train
ホテルでat a hotel
QUICK ANSWERS
Before you submit a report
What should I do first?
Write down the last place, date, Japan-time window, and route you took after you last saw the item. Then contact the official holder for that place. The airport, airline, train operator, hotel, and venue may all use separate lost-and-found channels.
What if I am not sure where I lost it?
Make a short list of the most likely places in order: hotel, transport, restaurant or shop, and attraction. Use the matching guide for each likely holder. If you are already overseas, our request service can contact up to five likely places in Japanese.
What information helps a facility find an item?
Give the exact date and approximate time, location, route, train or flight details, brand, color, size, contents, serial number, distinctive marks, and a reference photo. Keep the description consistent in every inquiry.
Can this page guarantee that my item will be found?
No. This page helps you choose the right route and prepare a clear report. The facility, operator, police office, airline, or venue decides whether an item was found, how it can be released, and whether it can be sent.
ALREADY MOVED ON?
We can contact up to five likely places in Japanese.
Give us the route, item details, and likely facilities. We make the inquiries and record every reply in one case.
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