TOKYO DISNEY RESORT LOST AND FOUND
Tokyo Disney Resort lost and found: parks, hotels, and Resort Line
How to route a lost item at Tokyo Disneyland, Tokyo DisneySea, a Disney Hotel, an affiliated hotel, or the Disney Resort Line.
Last verified: September 29, 2026
Short answer
Tokyo Disney Resort's official FAQ says the contact point depends on where the item was lost. Park items require the park lost-item registration process; Disney Hotel items go directly to the hotel; affiliated-hotel items go to that hotel; and Disney Resort Line items go to the Resort Line. This route is different from the park's own form, so identify the exact location before submitting personal information or arranging collection.
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What to do
- 1
Separate park, hotel, and Resort Line
Record Tokyo Disneyland or Tokyo DisneySea, attraction, restaurant, shop, locker, hotel name, Resort Line station or train, and the date and time. Do not send a hotel case to the park form.
- 2
Use the owner-submitted park form
For a park item after leaving, use the official Lost and Found form and provide one precise description. Tokyo Disney Resort asks the owner to register the item, especially when cash or personal information is involved.
- 3
Contact the hotel or Resort Line directly
The official FAQ directs Disney Hotel and affiliated-hotel cases to the hotel, and Resort Line cases to the line. Use the current official contact page rather than a general park inquiry.
- 4
Confirm return restrictions
Ask whether the item can be mailed, collected, or released to a representative. Cash, phones, IC cards, IDs, payment cards, aerosols, perfume, alcohol, and batteries may have separate handling or shipping restrictions.
Frequently asked questions
How do I report a Tokyo Disney park item after leaving?
Use the official Lost and Found form for the park and submit the required item and visit details. The resort asks the owner to complete the registration.
Who handles a lost item at a Disney Hotel?
Tokyo Disney Resort's official FAQ says to contact the hotel directly by inquiry form or phone. It lists separate routes for the Disney Hotels and affiliated hotels.
Who handles an item lost on the Disney Resort Line?
The official FAQ directs Resort Line lost-and-found inquiries to the Disney Resort Line directly. Include the station, train, time, direction, and car area.
Can Tokyo Disney Resort mail every found item?
No. The official form describes restrictions for cash, personal-information items, and some international-shipping categories. Confirm the current return method and deadline for the matched item.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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We can contact up to five selected facilities in Japanese. The start fee is $19; a size-based success fee is due only after a matched item reaches us.
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