FUJI-Q HIGHLAND LOST AND FOUND
Fuji-Q Highland lost and found: park, locker, and San-X Paradise items
An official-source guide to reporting an item lost at Fuji-Q Highland, including San-X Paradise, lockers, attractions, and the park's online chat route.
Last verified: September 29, 2026
Short answer
Fuji-Q Highland's official service list says that a guest still inside the park should ask a nearby staff member or the information desk beside FUJIYAMA. If the guest has already left, the official route is the Fuji-Q inquiry chat with the keyword for a lost item. Items left on the Fuji-Q Railway, at a hotel, or outside the park may belong to a different operator, so record the exact last location.
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What to do
- 1
Pinpoint the park area
Record the attraction, San-X Paradise, shop, restaurant, restroom, locker, entrance, parking area, and the time you last saw the item. Add the route you took afterward.
- 2
Ask on site if you are still inside
Fuji-Q's official service list directs guests to a nearby staff member or the information desk beside FUJIYAMA. Reception follows the park's business hours.
- 3
Use the official chat after leaving
If you have already exited, open Fuji-Q's official inquiry chat and enter the lost-item keyword. Use the current official page rather than an unofficial contact number.
- 4
Separate rail, hotel, and parking custody
A lost item on the Fuji-Q Railway, at a Fuji-Q hotel, or in a parking area may be held by another operator. Ask the park which organization should receive the second report.
Frequently asked questions
Where do I report a Fuji-Q item while I am still in the park?
Ask a nearby staff member or go to the information desk beside FUJIYAMA, as listed on Fuji-Q Highland's official service page.
How do I report a Fuji-Q item after leaving?
Use the official Fuji-Q inquiry chat and enter the lost-item keyword. Include the date, park area, time, and detailed item description.
Who handles an item lost on the Fuji-Q Railway?
Report a railway item to the railway operator as well as the park if the location is uncertain. Include the train, station, direction, time, and car area.
Can Fuji-Q send an item overseas?
Do not assume overseas delivery. Ask the current holder about identification, an authorized recipient in Japan, delivery restrictions, and the current collection deadline.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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We can contact up to five selected facilities in Japanese. The start fee is $19; a size-based success fee is due only after a matched item reaches us.
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