KYOTO CITY BUS AND SUBWAY LOST AND FOUND
Kyoto City Bus and Subway lost and found: official contact routes
An English guide translated from Kyoto City Transportation Bureau's official Japanese instructions for City Bus and Subway lost property.
Last verified: September 29, 2026
Short answer
Kyoto City Transportation Bureau uses different first contacts for City Bus and Subway items and changes the contact as time passes. A same-day City Bus item goes to the office responsible for the bus route, while an item from the previous day or earlier is generally handled by the Kitaoji Information Office. Same-day Subway-car items are routed by line to Takeda or Uzumasa-Tenjingawa Station, and later inquiries go to Karasuma-Oike Station Information Office. This guide translates the current official Japanese instructions; confirm the live page before calling.
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What to do
- 1
Reconstruct the Kyoto trip
Write down City Bus or Subway, route number or line, direction, boarding and exit stops, station, train time, date, and the exact place where you last saw the item.
- 2
Use the same-day route
For a City Bus item, contact the office responsible for the route. For a Karasuma Line Subway-car item, Kyoto lists Takeda Station; for a Tozai Line car, it lists Uzumasa-Tenjingawa Station. A station-building item goes to that station.
- 3
Use the later holding office
For the previous day or earlier, Kyoto's official page lists Kitaoji Information Office for City Bus items and Karasuma-Oike Station Information Office for Subway items. Weekends and holidays can leave an item at the operating office or station.
- 4
Ask about police transfer and release
Kyoto says items may be reported to police after a holding period. Ask for the current office, reference, collection deadline, identity requirement, and whether a Japanese representative can collect it.
Frequently asked questions
Where do I report a Kyoto City Bus item on the same day?
Kyoto's official instructions say to contact the City Bus office responsible for the route you used. Give the route number, direction, stops, time, and item description.
Where are older Kyoto City Bus items held?
The official page lists Kitaoji Information Office for the previous day and earlier, while noting that weekends and holidays may mean the item remains at a bus office. Confirm the current location directly.
Where do I report a Kyoto Subway item?
For a same-day car loss, Kyoto routes Karasuma Line items to Takeda Station and Tozai Line items to Uzumasa-Tenjingawa Station. Later inquiries generally go to Karasuma-Oike Station Information Office.
Is this an official English translation?
The Kyoto source linked here is the municipality's official Japanese lost-and-found page. The route is translated into English for travelers; the Japanese page remains the authority for current numbers, hours, and exceptions.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
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