OSAKA METRO AND CITY BUS LOST AND FOUND
Osaka Metro and City Bus lost and found: where items move
How to report an item lost on Osaka Metro or an Osaka City Bus, including the station office, Lost and Found Center, business offices, and police route.
Last verified: September 29, 2026
Short answer
Osaka Metro's official English guidance separates subway and New Tram items from Osaka City Bus items. A subway or station item is first held at the station manager's office, then generally at the Osaka Metro Lost & Found Center for about four days from the next day; City Bus items remain at the relevant bus business office. After the holding route, items may be reported to Nishi Police Station. The published periods are approximate and can vary.
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What to do
- 1
Separate Metro, New Tram, and bus
Record the line, train or bus, direction, boarding and exit locations, time, station, stop, and transfer. A City Bus item is not automatically held at the Metro center.
- 2
Report the same-day location
For a subway or station loss, start with the station manager's office or Osaka Metro's official lost-and-found chat or customer center. For a City Bus loss, contact the responsible business office.
- 3
Follow the storage window
Osaka Metro says subway and station items move to its Lost & Found Center about four days from the following day, while bus items remain at bus offices. Timing can change with traffic, weather, weekdays, and the day of handoff.
- 4
Prepare identification
The official guidance says to bring proof of identity when claiming an item. Ask the current holder about a proxy, authorization, domestic address, and any courier or deadline before sending documents.
Frequently asked questions
Where is an Osaka Metro item held on the day I lose it?
Osaka Metro says an item handed in at a station or onboard a train is held at the station manager's office where it was handed in. Start with the station or official customer route.
Where are Osaka City Bus items held?
The official page says items found on Osaka City Buses are held at the relevant Osaka City Bus business office, not automatically at the Osaka Metro Lost & Found Center.
How long does Osaka Metro hold an item?
The official English page says the Lost & Found Center holds subway and station items for about four days from the next day, with variation possible. Do not treat the estimate as a guarantee.
Can I contact Osaka Metro in English?
Osaka Metro lists Japanese, English, Korean, and Chinese support for its customer center. Use the current official contact route and include the line, train, or bus details.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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We can contact up to five selected facilities in Japanese. The start fee is $19; a size-based success fee is due only after a matched item reaches us.
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