TOEI TRANSPORTATION LOST AND FOUND
Toei Transportation lost and found: subway, bus, and tram routes
A Toei Transportation lost-and-found guide covering Toei Subway, Toei Bus, Tokyo Sakura Tram, Nippori-Toneri Liner, chat support, and police transfer.
Last verified: September 29, 2026
Short answer
Toei Transportation's official English page offers a lost-and-found chat that accepts inquiries 24 hours a day, 365 days a year; operator responses run from 9:00 to 22:00, and inquiries after 21:00 are answered from the following day. It also separates the contact point by service: a Toei Subway station, the bus office or branch for Toei Bus, a Tokyo Sakura Tram office, or Nippori Station for the Nippori-Toneri Liner.
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What to do
- 1
Identify the Toei service
Choose Toei Subway, Toei Bus, Tokyo Sakura Tram, or Nippori-Toneri Liner. For a through-service train, also record the connecting operator and the boundary station.
- 2
Submit a focused inquiry
Use Toei's official chat or Customer Center and include the date, time, route, direction, station or stop, vehicle, seat area, and exact item description.
- 3
Check the holding stage
Toei's page explains that storage changes over time: stations or offices first, a central lost-and-found center later, and the Tokyo Metropolitan Police Department Lost and Found Center after the later transfer stage. Weekends and holidays can change the timing.
- 4
Prepare owner or proxy documents
Toei asks the owner for public identification. A representative needs a letter of authorization, the owner's ID copy, and the representative's original ID; confirm the current form and collection location.
Frequently asked questions
Can I contact Toei about a lost item 24 hours a day?
Toei's official chat accepts inquiries 24 hours a day, 365 days a year. Operator response hours are 9:00 to 22:00, and after-21:00 inquiries are answered from the following morning.
Where do I report a Toei Bus item?
Toei directs passengers to the office or branch responsible for the bus they took. Include the route, direction, boarding and exit stops, time, and vehicle details if known.
When does a Toei item go to police?
Toei publishes approximate transfer stages, but says weekends, holidays, and other conditions can change the number of days. Ask the current holder for the exact office and reference.
Can someone in Japan collect it for me?
Toei's guidance allows a representative process with authorization and identification requirements. The exact documents and location depend on the current holder, so confirm before sending copies.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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We can contact up to five selected facilities in Japanese. The start fee is $19; a size-based success fee is due only after a matched item reaches us.
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