TOKYO METRO LOST AND FOUND
Tokyo Metro lost and found: station, Iidabashi, and police routes
How to report an item lost on Tokyo Metro, follow the transfer timeline, and prepare for collection by yourself or a representative.
Last verified: September 29, 2026
Short answer
Tokyo Metro's official English guidance uses a day-based route. On the day of loss, contact the nearest station office. From the next day through roughly four days later, items are generally held at the Lost and Found Center at Iidabashi Station. After that, some items move to the Tokyo Metropolitan Police Department Lost and Found Center, although sending dates can vary. Through-service trains may require separate inquiries to the connecting railway.
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What to do
- 1
Reconstruct the Metro journey
Record the line, direction, train time, boarding and exit stations, car number, seat or standing area, transfer, and last point where you saw the item.
- 2
Use the day-of-loss route
If you noticed the loss the same day, contact the nearest Tokyo Metro station office. The station may check items held at another station, so report promptly.
- 3
Follow the next-day route
From the next day, use the Tokyo Metro Customer Relations Center, inquiry form, or Lost and Found Center at Iidabashi as the official page instructs. Similar items may require an in-person check.
- 4
Prepare for collection
Tokyo Metro asks the owner to bring official identification and a seal. A third party needs a proxy letter, the owner's ID copy, the representative's original ID, and the representative's seal; confirm the current list.
Frequently asked questions
Where should I report a Tokyo Metro item on the same day?
Tokyo Metro says to contact the station office at the nearest station or the station where the loss occurred as soon as possible. Items can move even on the same day.
Where are items held after the day of loss?
Tokyo Metro says items are generally held at the Lost and Found Center at Iidabashi Station from the next day through four days later, then may be transferred to the Tokyo Metropolitan Police Department.
Can a representative collect a Tokyo Metro item?
Yes, Tokyo Metro publishes a third-party process requiring a proxy letter, the owner's identification copy, the representative's identification, and the representative's seal. Recheck the live page before travel.
What if I used a through-service train?
Tokyo Metro lists connecting railway companies and asks passengers to inquire with the other operator as well. Include the line, transfer, direction, and train time in both reports.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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We can contact up to five selected facilities in Japanese. The start fee is $19; a size-based success fee is due only after a matched item reaches us.
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