TOBU RAILWAY LOST AND FOUND
Tobu Railway lost and found: trains, stations, Nikko, and through services
An English translation of Tobu Railway's official lost-and-found process for train, station, Nikko, and through-service cases.
Last verified: September 29, 2026
Short answer
Tobu Railway's official lost-and-found page says an item lost on a Tobu train or at a Tobu station should be reported to station staff or the Tobu Railway Customer Center. The center is listed at 03-5962-0102 from 9:00 to 18:00, while nearby stations handle inquiries outside those hours. Through-service trains can belong to Tokyo Metro or Tokyu, so include the line, transfer, train direction, and time and contact the connecting operator when necessary.
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What to do
- 1
Reconstruct the Tobu trip
Prepare the date, time, station section, direction, train or limited express, boarding position, car number, seat or platform, and the last place where you saw the item.
- 2
Contact the station or customer center
Use the nearest Tobu station staff or the Tobu Railway Customer Center at 03-5962-0102, 9:00–18:00, excluding the year-end and New Year period.
- 3
Check through-service responsibility
For a train continuing onto Tokyo Metro or Tokyu, contact the connecting railway too. A lost item may be registered by either operator depending on where it was found.
- 4
Collect with identification
Tobu says collection requires identification at the station holding the item. Confirm the station, proxy rules, domestic delivery, deadline, and any police transfer.
Frequently asked questions
Who handles an item lost on a Tobu train?
Contact the nearest Tobu station or the Tobu Railway Customer Center. Give the date, section, direction, car or seat, and item details.
What are Tobu Railway's customer-center hours?
The official page lists 9:00 to 18:00, excluding the year-end and New Year period. Outside those hours, contact a nearby station.
What if I lost an item on a train shared with Tokyo Metro?
Contact the connecting operator as well as Tobu. Tobu's official page lists a separate Tokyo Metro customer-center route for through-service cases.
Can someone else collect a Tobu item for me?
Ask Tobu for its current proxy procedure. The official page says the owner must bring identification to the station holding the item; additional authorization may be required for a representative.
Official sources
Rules can change. Confirm the latest requirements with the holder and carrier.
Related recovery guides
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